This Privacy Policy outlines how Lexona Consultancy ("we," "our," or "us") collects, uses, maintains, and discloses information collected from users (each, a "Client" or "User") of the lexonaglobal.com website and its related services (collectively, the "Service").
1. Information We Collect
We collect information that helps us provide our core services, which include educational, work, and visit visa/permit application assistance.
A. Personal Identification Information (Directly Provided)
We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a consultation form, submit an application, or engage with our services. This information may include:
Identity Data:
Full legal name, date of birth, gender, nationality, and passport/ID numbers.
Contact Data:
Email address, mailing address, and phone number.
Academic/Employment Data:
Educational history, academic transcripts, employment history, job titles, and salary details.
Financial Data:
Bank statements and proof of funds (necessary for visa applications).
Travel Data:
Travel history, flight and hotel booking preferences, and insurance details.
Sensitive Data:
Information regarding family members, marital status, and criminal history (only where strictly necessary for visa processing).
B. Non-Personal Identification Information (Automatically Collected)
We may collect non-personal identification information about Users whenever they interact with our website. This may include the browser name, the type of computer, and technical information about Users' means of connection to our website, such as the operating system and the Internet service providers utilized.
2. How We Use the Collected Information
Lexona Consultancy collects and uses Users' personal information for the following purposes:
To Provide Services:
To fulfill our contractual obligation, including submitting applications, documents, and proof of identity to immigration authorities, educational institutions, and travel providers (airlines, hotels).
To Personalize User Experience:
To understand how our Users as a group use the services and resources provided on our website to improve our offerings.
To Improve Our Site:
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To Process Transactions:
We use the information Users provide about themselves when placing a service request only to provide service to that request.
To Send Periodic Emails:
We may use the email address to respond to their inquiries, questions, and other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related service information, etc.
3. How We Protect Your Information
Security Measures
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Given the highly sensitive nature of the immigration data we handle, we utilize encryption and secure server practices to protect your documents (e.g., passports, visas, financial records) both in transit and at rest.
4. Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We will only share your information with third parties as required to perform our core services:
Government/Immigration Bodies:
To submit visa/permit applications as authorized by you.
Educational Institutions:
To submit university/program applications as authorized by you.
Travel Providers:
To complete flight, hotel, and tour bookings (e.g., airlines, insurance providers).
Legal Compliance:
When required by law or to protect our rights or the safety of others.
5. Your Acceptance of These Terms
By using this Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Service.
6. Changes to this Privacy Policy
Lexona Consultancy has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
